The ServiceA full description of the LNP operation processes can be found via the document title “C540 Local Number Portability Code” available on the Australian Communications and Media Authority (ACMA) website. TeleSEQ cannot guarantee that it can port a number from the current service provider.

Number porting may be rejected for several reasons which may include:

• Provision of inaccurate or insufficient information.
• Not having the number under your name.
• Any additional complex services like Fax stream services, ADSL, Line Hunt Group/Call Circulate/Rotary, Alarm systems etc. associated with the number.

You may incur additional costs if a number is rejected as part of the number porting fee.

You acknowledge that TeleSEQ will only port the number and not any other additional services that are associated with the number. These need to be removed/ disassociated prior to submitting a porting request as they cannot be transferred.

You acknowledge that TeleSEQ will only port the number and not any other additional services that are associated with the number. These need to be removed/ disassociated prior to submitting a porting request as they cannot be transferred.

The customer acknowledges that there may be a slight disruption to the service during the porting process. TeleSEQ will not be accountable for such an outage.

TeleSEQ does not provide any guarantees on when and how long a number will take to port. As a guide a Simple Port can take between 2 – 3 weeks and a Complex Port may take between 3 to 6 weeks.

By submitting your number porting request to TeleSEQ it is acknowledged by the customer that it has obtained permission of the end-user of the telephone number which is being ported. It is also agreed by the customer to submit a completed Porting Authority Form (PAF).

The customer acknowledges that should you wish to port any services away from TeleSEQ the carrier who you will be porting to, needs to be contacted to discuss the porting arrangements.

Number Porting CategoriesNumber ports are classified as either

• Simple Ports
• Complex Ports

TeleSEQ does not have any control on what category of your number porting will be and neither can we guarantee what your number porting will be classified as.

Once the number porting has been entered into the system only then can the number porting type can be classified. The classification depends on our providers and the losing carrier.

Porting to TeleSEQWe recommend that you remove/disassociate any additional services prior to submitting a porting request; these include ADSL, Fax stream services, Line Hunt Group, Call Circulate/Rotary, alarm systems etc.

The customer acknowledges that by porting a number to us any additional services that were once registered with the number may no longer work e.g. if this number is in use with ADSL then your ADSL may no longer be serviceable. It is recommended that you detach your ADSL service from your number and have it delivered to your business separately.

The customer authorises us to notify the losing provider and advise them that the number is being ported away.

TeleSEQ recommends that you contact your current carrier to find out if you would be charged for porting your number away. In some cases the losing carrier may charge some nominal fee for porting the number away. TeleSEQ will not be liable for any cost that may get charged by your current carrier.

If the number is being ported away from Telstra or Optus and you are billed directly by them, then you need to provide the following:

• Your Telstra or Optus account number
• A copy of your most recent bill which shows your account number and the number to be ported
• Completed Porting Authority Form (PAF) – you can get the copy of form from TeleSEQ customer service team
• Consent to this agreement after reading it

If the number is being ported from a Telstra or Optus reseller then you need to provide the following:

• Your Telstra or Optus whole sale account number which needs to be obtained from the reseller.
• Your Telstra or Optus account number.
• A copy of your most recent bill which shows your account number and the number to be ported.
• o Completed Porting Authority Form (PAF) using the Telstra or Optus wholesale account number. You can request a copy of form from TeleSEQ customer service team.
• Consent to this agreement after reading it.

You will need to contact us if you would like to port your number from a carrier other than Telstra or Optus or from a reseller that uses a network other than Telstra or Optus. In such a case we will advise you what will be required.

Porting away from TeleSEQTeleSEQ can only let the numbers to be ported away if the number(s) was ported to TeleSEQ at the time of signing up the service.

Should you wish to port a number away from TeleSEQ you must contact and notify us that you wish to do so. All debts with TeleSEQ need to be settled before we will allow the number to be ported away.

TeleSEQ is not responsible for any costs incurred on you by the gaining carrier to port the number away from TeleSEQ.

The gaining carrier needs to be contacted to determine whether it is possible to port the number to them.